Analysis Samples
The Analysis phase is the foundation of any instructional design project. This is where we define the problem, identify who we're designing for, and understand the constraints and context that will shape every decision downstream. It includes learner analysis, SME interviews, needs assessments, performance gap identification, and establishing measurable goals. The artifacts in this section represent real analysis work across multiple projects — from building learner profiles and defining quality standards to documenting business requirements and writing learning objectives aligned to Bloom's taxonomy. Click on a thumbnail below to open and download a document.
1. CSAT Survey Rubric — A four-level performance rubric measuring technical support quality from the customer's perspective, used to identify the specific performance gaps that training needed to close.
2. Learning Objectives — Bloom's-aligned learning objectives for a four-module safety culture training program, written in both eLearning and instructor-led versions to match each modality's affordances.
3. Learner Profiles — Interview-based profiles capturing the backgrounds, skills, challenges, and learning preferences of incoming Technical Support Engineers, informing decisions about content depth, pacing, and modality.​
4. SME Interviews — Discovery interviews with senior managers that defined scope, audience, and success criteria, and surfaced which content was appropriate for different audience segments.